Client Engagement Manager, InterAction
Duane Eddy has worked in the CRM market for over 20 years. For the first 15 years, he was focused on providing technical consulting services with LexisNexis InterAction, performing many tasks such as installation, upgrades, report development, customizations, etc. He is a problem solver, using his years of experience and technical knowledge to find creative CRM solutions. As a Client Advisor, he is a CRM ambassador, working to make sure all customers are successful with their CRM implementations. He focuses on helping clients with the CRM strategies, initiatives and, more recently, analytics and reporting, to get the most out of their solutions.