*Licensees with Certified System Administrators are eligible to purchase a premium access phone number for direct access to 2nd level technical support engineers. Access is limited to the Certified System Administrator. The caller will be verified prior to assisting. Telephone Support shall be available 8:00 am – 8:00 pm EST/EDT Monday through Friday, excluding holidays recognized by LexisNexis. “Certified System Administrator” means an employee or agent of Licensee certified under the LexisNexis University Software 301 Pro Certification Course. with and the knowledge and experience to identify and isolate Problems and to provide sufficient information and assistance to LexisNexis to be able to reproduce such Problems. Licensee may be required to re-certify the Certified System Administrator if LexisNexis makes significant updates to the software programming. If the Licensee’s Certified System Administrator is no longer employed by the Licensee, a new Certified System Administrator would be required to maintain eligibility for AMP+ Support.
**Licensees are eligible to reserve weekend technical support assistance for an additional fee. Available Saturday and Sunday, excluding holidays recognized by LexisNexis. Reservations are subject to availability and must be scheduled 5 business days in advance. Assistance is limited to upgrade and install services. No data corruption assistance is available during weekend support hours. No cancellations, refunds, or returns for reservations.