Call us: 866-448-5871

Annual Maintenance Plans

As a valued Annual Maintenance Plan customer,

you have a full range of benefits designed to help you get the most out of your practice management software.

An Annual Maintenance Plan gives you access to:

Second-level technical support engineers with AMP+ Learn more

Weekend support options Learn more

On-demand resources including quick-tip videos, answer centers, and newsletters

A team of account managers, coaches, advisors, and certified partners

Product and CLE training

Monthly Office Hours webinars that answer your product questions

New product releases and updates

Technical support staff to help with product upgrades and technical issues

Cloud-based hosting opportunities with the LexisNexis® Authorized Hosting Providers Program

CONTACT US TO LEARN MORE ABOUT THE AMP

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Plus, you have access to our all-new Annual Maintenance Plan add-ons which include:

AMP+

Bypass first-level support and get the solutions to your practice management problems faster than ever. Your Certified System Administrator will gain direct phone access to senior technical engineers for support help during normal hours.

Eligible customers must complete a 301 Pro Certification course and pay a flat yearly fee of $1,500 no matter how often you need access. Call 866-448-5871 to inquire and receive your premium access phone number for direct access to second-level technical support engineers.*

WEEKEND SUPPORT

Schedule weekend appointments with technical support agents for product installations and upgrades without any interruption to your normal working hours during the week.

Available to Annual Maintenance Plan customers a la carte with a non-refundable flat fee of $450 per session, call 800-387-9785 to schedule your appointment five business days prior to the requested appointment date. Your support expert will dedicate that time to you and will be on call for the duration of your appointment.**

Contact us today to learn more about the Annual Maintenance Plan and all the benefits you’ll have as an AMP customer.

*Licensees with Certified System Administrators are eligible to purchase a premium access phone number for direct access to 2nd level technical support engineers. Access is limited to the Certified System Administrator. The caller will be verified prior to assisting. Telephone Support shall be available 8:00 am – 8:00 pm EST/EDT Monday through Friday, excluding holidays recognized by LexisNexis. “Certified System Administrator” means an employee or agent of Licensee certified under the LexisNexis University Software 301 Pro Certification Course. with and the knowledge and experience to identify and isolate Problems and to provide sufficient information and assistance to LexisNexis to be able to reproduce such Problems. Licensee may be required to re-certify the Certified System Administrator if LexisNexis makes significant updates to the software programming. If the Licensee’s Certified System Administrator is no longer employed by the Licensee, a new Certified System Administrator would be required to maintain eligibility for AMP+ Support.
**Licensees are eligible to reserve weekend technical support assistance for an additional fee. Available Saturday and Sunday, excluding holidays recognized by LexisNexis. Reservations are subject to availability and must be scheduled 5 business days in advance. Assistance is limited to upgrade and install services. No data corruption assistance is available during weekend support hours. No cancellations, refunds, or returns for reservations.