LexisNexis Software Solutions COVID-19 Updates

As the coronavirus (COVID-19) situation continues to unfold, we recognize this is an unprecedented time for everyone. First and foremost, our hearts and thoughts go out to the people who have been directly affected and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this virus.

As a valued customer of LexisNexis® Software Solutions, I want you to know that we understand the importance of the products and services we provide to you and your business. Please know that we are vigilantly monitoring the COVID-19 situation, and we have implemented our business continuity plan to ensure we continue to be available to serve and support our clients with the same outstanding experience you have come to expect from LexisNexis. The main precaution we have taken is ensuring all our team members have the tools and resources necessary to telecommute. All of us will continue to engage with you using all virtual options available.

  • We continue with 100% customer support coverage as our Customer Care teams remain here to help with any issues you may encounter
  • Our Professional Services teams remain available to deliver projects remotely to get you up and running as quickly as possible
  • We have many virtual learning options from our Education team to keep you informed, including both on-demand and live, virtual, instructor-led classes
  • Our product development continues unabated to deliver innovations that enable your success

We are confident that with responsible collective action, the impacts of this situation will be minimized as much as possible, and all business operations will return to normal as quickly as possible. We are here to answer any questions or concerns you might have and will continue to update you as things evolve.

Thank you,
Scott Wallingford
VP & GM, LexisNexis Software Solutions